Get Your Questions
Answered here.

FAMILY COUNSELING CENTER
ACCESS HOPE HOTLINE
WELNESS ALL AROUND

Family Counseling Center F.A.Q.

Counseling is a collaborative, confidential process where the individual is cared about, understood, and empowered. In addition, their sense of safety and trust are both highly valued aspects of the counseling relationship and counseling process.

All of these fundamental characteristics are essential elements of the counseling process, and feelings/concerns about these features are encouraged to be openly expressed. Through this process, the client will be able to grow, learn and make appropriate changes in their life.

Counseling can help individuals to gain a greater understanding of the challenges that have brought them significant emotional turmoil. A counselor can also provide support, guidance, and insight into challenging issues like:

  • guilt
  • doubt
  • anxiety
  • despair

Additional benefits of counseling may include the following:

  • Obtain a better understanding of self, relationships, and goals
  • Learn healthy ways to cope with depression, anxiety, grief, fears, stress, etc.
  • Manage hardships, grief, loss, trauma, and other emotional difficulties
  • Discover resolutions to challenging issues
  • Greater satisfaction with personal relationships
  • Make positive changes in patterns of behavior and thought processes
  • Increase in self-esteem and self-confidence

The length of counseling is determined on an individual basis by the goals set by the client working with their counselor.

Typically, counseling will be terminated when the client’s goals have been met, the issue which led the client to counsel has been resolved, or symptoms have been reduced or are manageable.

We do not accept insurance at this time. We have a sliding scale. Our fees for counseling are determined by an individual’s household income and the number of people in their home. Our goal is to not turn anyone away because of lack of availability to pay.

If you have insurance, you may choose to use your insurance, in which case you can request a receipt of services that you submit to your insurance company for out-of-network reimbursement.

Another commonly used method for making counseling more affordable is to set up a payment plan.

We do provide a good faith estimate which is in line with federal guidelines.

Good Faith Estimate

Yes, The Family Counseling Center offers clients a sliding scale to keep costs more feasible. Our sliding scale is based on household income and family size. The Family Counseling Center’s mission is to help those in need, regardless of financial ability.

We will work with you on setting a session rate that will fit your budget without causing you more financial distress.

It is important to note that our sliding scale only applies to counseling sessions and not to other services that may be required.

Experiencing, guilt, doubt, anxiety, or despair can overwhelm ones coping skills. Counseling is ofter the answer. 

Counseling can provide tools to develop problem-solving skills, and enhanced coping skills for:

  • depression
  • anxiety
  • lack of confidence
  • relationship troubles
  • traumatic experiences
  • unresolved childhood issues
  • bereavement
  • spiritual conflicts
  • stress management
  • body image issues
  • creative blocks

A variety of reasons my cause a person to seek counseling. The following list provides some examples.

  • Feeling sad or depressed more often than not
  • Trouble concentrating
  • Difficulty falling asleep or staying asleep
  • Experiencing intrusive/repeating thoughts
  • Loss of or increase in appetite
  • A significant change in mood
  • Impacting work/school performance
  • Using unhealthy coping skills (self-injuring behaviors, self-medicating, etc.)
  • Impacting relationships
  • Frequently feeling anxious

 

Counseling can positively impact any of these issues. 

A session generally lasts 45-50 minutes, with the ability to request a longer duration if needed. The number of sessions needed are based on the clients situation and the recommendations of the counselor. It could be once a week, once every other week, or even once a month. However, some people in crisis or extreme distress may need more than once session per week, at least until the crisis passes.

Materials are typically provided for continued growth between counseling sessions. These materials are the clients’ to keep for future reference after counseling in no longer needed. For counseling to “work,” you must be an active participant. . . both in and outside of the counseling sessions.

Each session is tailored to the individual and their needs.

The Family Counseling Center is H.E.P.A. Certified. In general, communications and information shared between a client and counselor are confidential and cannot be disclosed to anyone without written consent.  However, ethical and legal codes require that confidentiality MUST be broken in cases where the imminent danger to self and others is present.  The following are the limits of confidentiality:

  • Suspected child abuse concerning a client under the age of 18.  The counselor is mandated to report the abuse immediately to the appropriate authorities.
  • Suspected elder abuse concerning a client over the age of 65.  The counselor is required to report the abuse to the appropriate authorities.
  • If a client threatens serious bodily harm to another individual.  The counselor must report this to the police and inform the intended victim.
  • If a client intends to harm himself or herself.  The counselor will make every effort to seek cooperation and work with the client to ensure their safety.  If a safety agreement cannot be reached or the individual is unwilling to cooperate, then additional measures must be taken to ensure the individual’s safety.

ACCESS HOPE F.A.Q.

Volunteers will be trained to become certified facilitators. We’ll equip you to employ active listening and reflective reasoning to help callers navigate their circumstances. Additionally, you’ll have a powerful array of referral and support services at the ready. You’ll also have a licensed have licensed/certified Masters level counselors available available to bring into a call if the caller’s circumstances go beyond the help you are trained to deliver. You can do you function with confidence knowing you are prepared.
 
  • 24/7 Hope Line – Be the one to help others walk away from the edge of a crisis, or through it. 
  • 24/7 Teen Hope Line – Be the caring voice of hope that teens in your community need.
  • Event Volunteer – Sharing your creative skills to make every event significant.
  • Daily Care Calls – Be the friendly voice to the homebound, elderly or disabled in our community.
  • Outreach and Training Team – Help find and reach those in your community that would like to get involved, but don’t know how.
  • Concerning Office Matters – (Filing, labeling, tidiness and other office stuff)
 
Ages 14 and up can volunteer by going to https://www.victory4families.org/volunteer or by phone. Please call 844-269-4673 Monday – Friday between 9:00 a.m. and 4:00 p.m. to speak with the Volunteer Coordinator.
There are two ways to enroll in the Care Call Program service.  By phone, you can call 844-269-4673 Monday – Friday between 9:00 a.m. and 4:00 p.m. to speak with the Care Call Coordinator. 
 
You may also complete the fillable Care Call form by clicking the link below https://www.victory4families.org/care-calls.  Once the form is submitted our coordinator will contact you to complete the process and answer any questions you may have.

Our Hope Line is a free, 24/7 service available to all Tennessee residents. While it is not in lieu of 911 emergency services, it is a safe place to discuss personal struggles.

It is also a secure option for spousal, child, or elder abuse victims. Trained facilitators are available live (no phone tree) to talk 24 hours every day to help connect you with services in your area or to listen if you need a caring ear.

If there is a need for support beyond the worker’s capability, we can bring a licensed counselor on the line to help. 

Yes! 
 
When faced with someone in a crisis, most people want to help. They just don’t know how to do it correctly. All you need is a few key steps to follow. That is where our training makes all the difference. Now is the best time to equip yourself to respond constructively. Don’t wait until you’re in the situation and wondering what to do. Instead, let us equip you to act with compassion and strength.
 
Training Focuses:
  • Listening Strategies – Learn how to give each conversation a positive direction while practicing nonjudgemental active listening.
  • Suicide Awareness & Prevention – Learn how to identify warning signs, know how to respond, and understand what to do next while applying appropriate action.

 

Training is Tailored to meet the specific needs of:

  • First Responders
  • Students
  • Youth Groups
  • Churches
  • Community Groups
  • Local Businesses- Owners & Staff
 
To request a workshop, information about our services, or QPR Gatekeeper training, please call 844-269-4673 Monday – Friday between 9:00 a.m. and 4:00 p.m. to speak with the Program Director or email us at info@accesshope247.com.

Wellness All Around F.A.Q.

A typical EAP is an Employee Assistance Program that provides benefits and resources for Employees only. 
 
A Dual EAP provides benefits and resources for Employees and Employers. We are the region’s only Dual EAP. In today’s world, Employers need new and effective tools with a broad support base to compete and succeed. We provide those tools and resources through the region’s only Dual EAP.

Along with our unique menu of Employee benefits, we provide many resources and benefits to Employers, like a proprietary Hiring Screening that is over 97% effective, Employee Recruiting, Reward and Retention tools, programs to counter Quick Quitting and Quiet Quitting, Management Programs like Management By Agreement that have turned around many Businesses, Companies and Organizations as well as targeted Business Coaching and Business Consulting services. 

Our form of Christian Based Counseling is treating people like we want to be treated, meeting people where they are, while not judging them and certainly not forcing any set of values on them.
 
For over two decades, we have worked with people of all religious beliefs and people with no religious beliefs. No one has ever complained because we treated them with the Christian values of respect, caring, and compassion.
 
We strive to create a safe and friendly environment for our clients where they find acceptance and hope.
That used to be true, but we have made it possible for companies and businesses of practically all sizes to have the support and resources only the largest companies and organizations could previously have. 
 
From Mom and Pop Businesses to Industry and Government we offer effective and affordable solutions to their very different and very similar problems.

We are a non-profit organization and we price our services as low as possible. We want as many people to have our services as possible and benefit from them. Up front, our Dual EAP services often cost less than other providers’ Single EAP services, but an EAP shouldn’t cost you.

It should pay you to own it. By hiring productive workers, reducing absenteeism and Employee turnover, creating better interactions for your customers, solving business problems, and increasing your efficiency, an EAP should add to your bottom-line profits.

If your EAP doesn’t work for you, please get in touch with us to find out how we could work for you.